Frequently Asked Questions

Everything you need to know about our exclusive drops and designer collaborations.

How do limited edition drops work?

Our exclusive fashion and collectible items are released in limited quantities. Once an item is sold out, it is typically not restocked to maintain its unique value.

What is the return policy for Mattel Creations products?

Due to the limited nature of our products, most sales are final. However, if your item arrives damaged or defective, please contact our support team within 30 days for a replacement or refund.

Can I modify or cancel my order after it is placed?

To ensure fast shipping, we begin processing orders immediately. Once an order is confirmed, we are unable to make changes to the items, sizes, or shipping addresses.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.

What payment methods are accepted?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.